SOx Is all about improving the entire surgical workflow, engaging with practises, suppliers and the hospital. We're not only about the logistics, we're about improving communication and visibility between all parties along the surgical chain to ensure that the right patient is getting the right implant at the right time. We noticed that a lot of the hospitals were spending countless hours following up with suppliers to cheque on the delivery of implants or just chasing down practises for the most up-to-date theatre list. With SOx, we're bringing everything together to a cloud-based software that all parties can access, decreasing time spent on admin and allowing staff to get back to what they're best at, which is caring for patients.

SOx was founded in Adelaide and our head office is still operating out of North Adelaide in SA. Our accounts managers for each state are working really closely with their hospitals and practises and they're often popping in for visits and consignment checks, so we work nationally across all of the major states. As for the software itself, all the development work is undertaken in Adelaide, which enables our team to be really agile and quick to respond to customers’ feedback.

SOx takes yours, your staff, and your patient security really seriously. All of our data is hosted and stored right here in Australia, with backups held in Geo redundant locations nationally to ensure availability of your data when you need it. All of our data is held in Microsoft Azure SQL Databases and it's encrypted at rest using Transparent Data Encryption.

We utilise industry best practise services as well, such as Microsoft Defender for cloud to handle all security configuration and we actually exceed the recommended security ratings as well.

We have also successfully passed a grey box Penetration testing run by Cloupurge in October 2023.

Internally we've got a comprehensive Information Security Management policy which has been developed following the ISO 27001 standard. Please reach out at info@surgicalorder.com if you require any further info on our Security Practices.

As part of our onboarding process, we work really closely with the hospitals’ associated practices to bring them up to speed on their theatre list upload process. Our cloud based software is equipped with a tool that accepts uploads from the practices’ management software like Genie or Blue Chip. These files are then converted to a digital theatre list on the platform which also identifies the requested implants for the procedure.

Once a theatre list is ready to go, the practise can select to submit all orders, which will then look to see if the hospital has it in stock or if it needs to create an order to the supplier. If an implant is already in stock, it will automatically allocate to that patient which will signify to all users that the implant is actually at the hospital.

At SOx we're always happy to work with other software providers to build integrations. And while currently we don't have an existing integration, Surgical Order and Fido can work side-by-side without any overlap. We're able to provide PDF and CSV exports of all of our data to be imported to third party software if it's required. We're always happy to take on some feedback as well about how we can better support your workflow.

While our workflow allows for consignment stock and understands that most hospitals will have some form of consignment, it's not actually necessary. If you're a hospital that doesn't carry consignment, the platform can still be used to access some major benefits such as clear communication, one click ordering, and accurate in theatre usage. If you're a hospital that does have consignment, we work alongside of you as part of our onboarding process to import all your consignment limits, which are part of your own arrangements with supplier companies.

Reorders will be placed if the levels dipped below those limits, and likewise suppliers are notified if they have stock which is in excess of those limits. We also perform some routine stock cheques which help to keep your data up to date.

SOx uses native GS1 barcode scanning to record accurate and in theatre usage of items against the patients. The hospital finance users can then log into our platform and view the information on both the patient billing side and on the supplier invoicing side to make sure everything is up to date and accounted for. We empower the hospital finance users through our data which can be exported either as PDF procedure reports for individual patients or for groups of patients at a time.

We help hospitals make sure that patients are built appropriately for usage and that nothing is going to be missed.

SOx has close relationships with all of the suppliers ranging from industry leaders to smaller suppliers as well. Our account managers work closely with the suppliers during the onboarding process of a new hospital to make sure that all their sales reps know how to use the platform and the correct ordering process.

Absolutely! Hospitals are given basic access to see the lists and forms so you no longer have to email or phone. We will tailor the platform to suit your individual needs so you get the most benefit.

There is no limit to the number of surgeons and hospitals you can set up in SOx. Simply upload your list from your practice management software, and SOx will create a digital list for that surgeon and hospital.

Yes, SOx generates a digital list accessible by the hospital as well – enabling them to prepare further ahead of time.